Insurance & Payment
Understanding the cost of your care should be straightforward. Our team will help you review your insurance benefits, explain estimated costs and answer questions before treatment begins.
Using Your Dental Insurance
Palo Alto Oral Health is an independent practice and is not contracted with dental insurance companies. If you have a PPO plan, you may be able to use your benefits toward your care.
We submit dental claims on your behalf as a courtesy. Please provide your insurance information with your new patient paperwork at least 48 hours before your appointment so we can verify that your plan is active and review your available benefits.
Your insurance company determines reimbursement according to your specific plan. Its payment may be based on the amount it allows for a procedure, which can differ from our office’s fee. A plan that covers “80%,” for example, may cover 80% of that allowed amount rather than 80% of our fee.
Understanding Your Costs
Before treatment, we will provide a treatment plan outlining our fees, your estimated insurance contribution and your estimated portion due at the time of service.
Insurance estimates are not guarantees of payment. You are responsible for any amount your plan does not cover. If your insurer sends reimbursement directly to you, you will still need to pay any balance owed to our office.
Payment Policy
Your estimated portion is due at the time of service. Any remaining balance billed afterward is due within 20 days of the statement date.
We accept Visa, Mastercard, American Express and Discover. If you have questions about an estimate or statement, please contact our team.
Second Opinions & Consultations
If you have questions about a diagnosis or treatment recommendation, we welcome the opportunity to provide a second opinion. Dr. Sharma will listen to your concerns, evaluate your oral health and explain his findings and your options so you can make an informed decision.
An examination is required before we can provide a diagnosis or treatment recommendation. Please arrange for relevant X rays, clinical notes and any related medical records to reach our office before your appointment. Allow your previous office sufficient time to transfer them.
Please also provide your insurance information at least 48 hours before your consultation so we can review your benefits and prepare an informed estimate.
Questions or Ready to Schedule?
Call (650) 321 9693 or request an appointment. We’re happy to help.