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Frequently asked questions.

Answers to common questions about your visit, insurance, payment and treatment at Palo Alto Oral Health. If you do not see yours, call us.

01

Your visit

Do you accept new patients?

Yes, we are welcoming new patients. You can request an appointment online or call (650) 321-9693. New patient forms are available to download before your visit.

How do I request an appointment?

Request an appointment online at any time or call us at (650) 321-9693. Our team will contact you to confirm a time.

Where is Palo Alto Oral Health located?

We are at 2875 Middlefield Road, Suite 1, Palo Alto, CA 94306, in the Midtown neighborhood. We are open Monday through Friday from 8 a.m. to 5 p.m.

How long has the practice served the community?

Our practice has been part of Midtown Palo Alto since 1958, caring for three generations of local families.

Who is the dentist?

The practice is led by Dr. Shawn Sharma, DDS, a Palo Alto native who studied at UC Berkeley and the University of the Pacific. He also serves as a team dentist for Stanford Sports Medicine.

Is Dr. Sharma affiliated with Stanford?

Yes. Dr. Sharma serves as a team dentist with Stanford Sports Medicine, caring for Stanford’s student athletes. Palo Alto Oral Health is his independent private practice on Middlefield Road in Midtown Palo Alto, a short drive from the Stanford campus. We welcome new patients from the Stanford community and beyond.

Can I schedule a second opinion?

Yes. Dr. Sharma can review your concerns, examine your oral health and explain his findings. Please arrange to send relevant records before your visit.

Do you treat children?

Yes. We care for young patients and help them build healthy habits from an early age.

02

Insurance & payment

Can I use my insurance here?

Yes, most PPO plans can be used here. We file the claim for you and give you an estimate of your portion before treatment. Send your insurance details 48 hours before your visit so we can check your plan. Check your insurance

How can I pay my bill?

You can pay online at pay.balancecollect.com or in person at our office. We accept Visa, Mastercard, American Express and Discover.

Will I know the cost before treatment?

Yes. You will receive a treatment plan with our fees, your estimated insurance contribution and your estimated portion before any treatment begins.

03

Preventive care

How often should I have my teeth cleaned?

Most patients benefit from a professional cleaning every six months. Patients with gum disease or other risk factors may need more frequent visits.

What happens during a dental exam?

A comprehensive exam includes a review of your medical and dental history, an oral cancer screening, an examination of your teeth and gums, digital X rays if needed and a conversation about your plan. We explain every finding clearly.

Are digital X rays safe?

Yes. Digital X rays use significantly less radiation than traditional film and provide clearer images.

What is periodontal care?

Periodontal care is the prevention, diagnosis and treatment of gum disease, including deep cleanings, ongoing monitoring and home care guidance.

How does gum disease affect overall health?

Research has linked untreated gum disease with inflammation elsewhere in the body and with conditions such as heart disease and diabetes complications. Treating gum disease supports your overall health as well as your smile.

What are dental sealants?

Sealants are thin protective coatings on the chewing surfaces of back teeth that help prevent cavities. They are often recommended for children and teens. Some adults benefit too.

What is an oral cancer screening?

A quick, painless visual and physical examination of your mouth, throat and surrounding tissues, performed as part of your regular exam.

04

Restorative & implants

What are dental implants?

An implant is a small titanium post placed in the jawbone to replace a missing tooth root. After healing it supports a crown, bridge or denture.

Am I a candidate for dental implants?

Many adults in good general health with enough jawbone are candidates. An evaluation with imaging and a review of your health history will determine whether implants are right for you.

How long do dental implants last?

Implants can last many years, though no implant is guaranteed for life. Daily cleaning, regular professional maintenance and not smoking all help. The crown on an implant may eventually need repair or replacement.

Is getting a dental implant painful?

Placement is done with local anesthesia, so the procedure itself should be comfortable. Soreness and mild swelling for a few days are common.

How long does the implant process take?

It depends on whether a tooth needs to be removed, whether grafting is needed and how quickly the bone heals. Many single implants take a few months from placement to final crown.

Do I need a bone graft before an implant?

Not always. Grafting is recommended when there is not enough bone to support an implant in the right position. Imaging during your evaluation shows whether it is needed.

How much do dental implants cost in Palo Alto?

Cost depends on how many teeth are replaced, whether grafting or extractions are needed, the final restoration and your insurance. You will receive an estimate after your evaluation.

What is the difference between a bridge and an implant?

A bridge uses the teeth on either side of a gap as anchors, while an implant replaces the root and stands on its own. An implant avoids reshaping neighboring teeth; a bridge can make sense when those teeth already need crowns. Neither is best for everyone.

What is a root canal and is it painful?

A root canal removes infected or damaged pulp from inside a tooth, relieving pain and saving the tooth. With modern anesthesia, most patients find it no more uncomfortable than a filling.

When do I need a crown?

A crown restores the shape and strength of a damaged tooth, often after a root canal, to protect a cracked tooth or to restore a severely decayed tooth.

What are inlays and onlays?

Custom restorations for a tooth with too much damage for a filling but not enough to need a full crown.

What is crown lengthening?

A procedure that removes excess gum tissue and sometimes bone to expose more of a tooth so a crown can fit well.

What types of dentures do you offer?

Complete dentures, partial dentures and implant supported dentures for greater stability.

05

Cosmetic

What is dental bonding?

Tooth colored resin applied and shaped to repair chips, cracks, gaps or discoloration, usually in a single visit.

What whitening options do you offer?

Professional in office and take home whitening, customized to your teeth and far more effective than over the counter products.

How long do veneers last?

Porcelain veneers can last many years with good care. Grinding, habits and hygiene all affect longevity. A nightguard may be recommended.

06

Specialized care

What is bruxism?

Habitual grinding or clenching of the teeth, often during sleep. It can cause wear, jaw pain and headaches. A custom nightguard can protect your teeth.

What is TMJ and how is it treated?

TMJ disorders affect the joint that connects your jaw to your skull, causing pain, clicking, headaches or difficulty chewing. Treatment may include a custom nightguard, physical therapy or other conservative approaches.

How can a dentist help with sleep apnea?

For selected patients we offer oral appliance therapy, a custom device worn during sleep that helps keep the airway open as an alternative to CPAP.

New patients welcome

We look forward to meeting you.

Call, text or request an appointment online. We will help you choose a time.

Visit

2875 Middlefield Road, Suite 1
Palo Alto, CA 94306

Hours

Monday to Friday
8 a.m. to 5 p.m.